Terms and Conditions
TERMS OF SERVICE
This website is operated by Jacobite Solutions LTD. Throughout the site, the terms “we”, “us” and “our” refer to Jacobite Solutions Ltd. Jacobite Solutions Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in accordance with the laws of Scotland or, if relevant, in accordance with the laws of your country, state or province of residence, or that you are the age of majority in accordance with the laws of Scotland or, if relevant, in accordance with the laws of your country, state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy at Section 22.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display, or that of any other device, of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by commercial dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, product reviews or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
All personal data will be handled according to the Data Protection Act 1998. Full details can be found here: https://www.legislation.gov.uk/ukpga/1998/29/contents
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Jacobite Solutions Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Jacobite Solutions Ltd, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Scotland.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org
SECTION 21 – CARRIAGE & SHIPPING
You will receive a confirmation e-mail when your order has been received.
We dispatch all goods weighing up to and including 2kg by Royal Mail 1st and 2nd Class Signed for small parcel rates. Customers ordering goods with a total weight in excess of 2kg need to contact Jacobite Solutions for a quotation at email@example.com
We do our best to ensure that your order is dispatched quickly and securely, in most cases goods are dispatched the next working day after receiving your order.
Royal Mail state that 2nd Class is UK-wide delivery service for parcels weighing up to 20kg that aims to deliver your parcel within 2–3 working days, including Saturdays.
We cannot be held responsible if Royal Mail is unable to deliver your order due to any circumstances under the consignee’s control and will be subject to Royal Mail’s procedures for failed deliveries.
Discounted Postage for Multiple Purchases
The price of our products listed on our website includes VAT and the per item cost of postage within the UK. Jacobite Solutions automatically calculates a multiple purchases discount for the cost of postage based on the total weight of the shipment (see details of mail rates and weights above).
Delivery to BFPO addresses will be by Royal Mail. The Royal Mail small parcel rates for delivery to BFPO addresses is subject to change and may be withdrawn at any time.
Shipments to BFPO addresses may be subject to size and weight restrictions
We are only responsible for dispatch of the goods to BFPO and cannot be held responsible for goods lost en-route to the BFPO centre and no claims for loss or damage will be accepted. Customers who do not wish to accept this condition are advised to use a different delivery address.
Certain BFPO addresses are VAT and postage exempt.
Due to the special considerations when ordering goods for dispatch to a BFPO address, customers are requested to contact firstname.lastname@example.org with details of the goods you wish to order and your BFPO address. Jacobite Solutions will then quote an accurate cost for the goods including postage and VAT, postage and no VAT, or no postage and no VAT as the case may be. Jacobite Solutions will also give every assistance to the customer to ensure that the requisite documents required for VAT free purchases are completed.
You will receive a confirmation e-mail when your order has been received.
We dispatch all goods by Royal Mail International Tracked and Signed small parcel rates according to the gross weight of the order up to and including 1kg. Customers ordering goods with a total weight in excess of 1kg need to contact Jacobite Solutions for a quotation, email@example.com
You will receive a confirmation e-mail via your chosen payment method.
We do our best to ensure that your order is dispatched quickly and securely, in most cases goods are dispatched the next working day after receiving your order.
Goods are dispatched by Royal Mail International tracked and signed postage or International Standard (Economy)
International Tracked and signed offers a secure, reliable and cost-effective international delivery service for parcels up to 2kg. With:
Delivery to Europe in 3 to 5 working days.
Delivery to rest of the world in 5 to 10 working days.
This is dependant, however, on how efficient Customs are at processing incoming post, and Jacobite Solutions is not responsible for any delay caused by customs procedures or if your order is held by customs.
We cannot be held responsible if your local mail service is unable to deliver your order due to any circumstances under the consignee’s control and will be subject to the local mail service’s procedures for failed deliveries.
The price of our products listed on our website includes UK sales tax VAT and the per item cost of postage within the UK. The sales tax will be removed and the postage rate to your address will be automatically calculated when you enter your delivery address within the sales area of our website.
Jacobite Solutions will ensure that all customs information and procedures required for delivery to the customer’s delivery location are completed to the best of our knowledge.
International customers must ensure that they are legally entitled to purchase, import and possess the items they order. Jacobite Solutions does not sell anything illegal under UK law but cannot make any such guarantee that this is the case for countries outside the UK. It is the responsibility of the customer to ensure that the items they are importing are not deemed illegal in their chosen delivery location. Jacobite Solutions will not be liable for any offences caused by customers importing items deemed illegal in their chosen delivery location. Jacobite Solutions will not be responsible for any items seized by customs or any other authority.
Please purchase according to your own nation’s laws
The customer or the addressee is responsible for any and all customs charges and/or import duties that may apply to their order.
All transactions will be completed in Pounds Sterling
SECTION 22 – RETURNS & CANCELLATIONS
If you are not satisfied with any purchase for any reason, you may return it within 14 days, unused, and in the original, undamaged packaging, for exchange or refund. Neither refunds nor exchanges will be granted for items not returned in the same condition as supplied.
Please email firstname.lastname@example.org before sending returns. Returns must be sent promptly after contacting us, sales are final after 14 days.
All returns should be made to our administration office address, 20 Alexander Drive, Aberdeen, AB24 2XE, United Kingdom.
Returned items must include a note of your contact details and order number, ideally send us back the delivery note.
It is also useful for us know why you are making a return.
Please note that no carriage costs will be refunded. After 14 days all sales are final.
Exchanges will be subject to a further minimum carriage charge calculated in accordance with your delivery address and weight of the goods.
This is in addition to your statutory rights and does not affect those rights.
In the unlikely event that we supply an item incorrectly, or an item is faulty, a complete refund or exchange will be given.
We recommend that all returns be sent using a traceable service, such as Royal Mail’s Recorded Delivery, and be insured, Jacobite Solutions will not accept responsibility for items lost in transit to us. Return carriage costs will only be refunded for items sent in error by us or found to be faulty and agreed as such by us. Return carriage will only be refunded to the value of the carriage paid on your original order, or the amount appropriate to the value of the item as per our carriage rules above. Customers choosing to use express services at a higher cost do so at their own expense.
Refunds will always be made to the same payment source as the original purchase.
Under European Union regulations, individual buyers have the right to cancel their orders within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer). If the buyer chooses to cancel their order, they will have their payment returned. Please see our returns policy above for further details regarding returns. All returns should be made to our administration office address, 20 Alexander Drive, Aberdeen, AB24 2XE, United Kingdom, not our registered office address. Cancellations must be made by email to email@example.com and include your order number. Carriage charges will still apply to orders cancelled after dispatch, we further reserve the right to deduct any cost incurred by recovering any orders cancelled after dispatch.
All transactions will be completed in Pounds Sterling
SECTION 23 – COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
wc_cart_hash_#: Helps our system remember what is in a users cart and helps our system know when a users cart has changed.
wc_fragments_#: Essential for our system to work but hold no personal information on the user.
Session Cookies: These cookies store information about the activities users perform during a single session. They are used to persist data about your activities as you browse through a site but are erased at the end of your session. Our system only uses essential session cookies to help remind your browser that you are logged in or out.
Persistent Cookies: You’ll also hear these referred to as tracking cookies. Persistent cookies remain on your hard drive until they expire or are erased. These are often used to manage user preferences over longer periods of time. Our system does not utilise any form of persistent cookies.
We offer postage via Royal Mail 1st and 2nd class signed for. For international orders (out-with UK) we use Royal May International Tracked and Signed (Upto 2kg) and Royal Mail International Standard (Economy). Free postage to foreign (out with UK) BFPO’s is also available. For alternate courier requests, please email firstname.lastname@example.org before ordering for shipping quotes.
Orders that are in stock will likely be posted 2-3 working days after order/shipping payment is made unless otherwise stated or announced.
If an item is made to order it will typically have an estimated lead time that is included in the item description. If a longer lead time is expected then you will be notified via email.
Under the Section 28 of the Consumer Rights Act 2015 a retailer has a maximum of 30 days to deliver purchased goods to the consumer without undue delay, unless a longer period of time has been agreed.
(Extract from our Terms and Conditions)
Items that are listed/marked as “Restricted” (“Restricted” items primarily refers to Bladed Articles but may include other items that are deemed relevant) are restricted items that legally require proof that you are above the age of 18 (Passport, valid driving licence, SIA licence and MOD 90 are examples of accepted forms of ID) or have the relevant credentials or qualifications to possess such items before they can be dispatched.
Any order that contains a restricted item will be placed on hold and a request for a declaration of age and valid proof of age or credentials will be sent to you via email@example.com
Orders requiring proof of age/credentials will be placed on hold for a maximum of 5 working days. If, after 5 working days, we have not received proof of age/credentials, then the restricted item(s) will be removed from your order and your order will be dispatched without the restricted item(s). The amount paid for the restricted item(s) will then be refunded back to you.
In the case where an order is dispatched without the purchased restricted items, a note listing the removed restricted item(s) and an explanation as to why they were removed will be included in the order, you will also receive an email via firstname.lastname@example.org with the same information.
If an order consists entirely of restricted items, then the order will be cancelled, refunded and only an email will be sent with the aforementioned explanation.
If an order amount has qualified for free postage/shipping but the removal of the restricted item(s) makes the final order amount less than the qualifying amount for free postage, then the cost of postage will be subtracted from the refund amount.
The refund amount will have any merchant/seller fees incurred (Paypal, Stripe, etc) deducted from it, meaning the final refund amount will be less than the amount you originally paid.
If we are contacted before the end of the 5 working day period and no proof of age/credentials can be provided, then the customer has the choice to;
- Agree to have the restricted item(s) removed from the order, be refunded for said restricted item(s) and then be sent the rest of their order.
- Cancel their entire order and be refunded for the full amount.
Any images sent to us as proof of age/credentials are for checking purposes only and will not be retained. This also means you will have to provide proof of age/credentials for every order that contains a restricted item, regardless of how many times it has been previously provided. This is in the interests of customer privacy and data protection.
If valid proof of age/credentials is provided, then the order will be dispatched the next working day.
If a package contains a “Bladed Article”, then the courier will be notified that the package contains a bladed article and the package marked as such. (Proof of age may be asked for by the courier upon delivery)
It is an offence to open any package that is not addressed to you. It is the duty and responsibility of the customer/purchaser to ensure that any package containing a bladed article cannot and will not be received or accessed by anyone under the age of 18 at the delivery address. To falsely declare yourself over the age of 18 and/or provide false information to support this is an offence. To falsely declare you have the relevant credentials/qualifications and/or provide false information to support this is an offence.
This is to comply with UK legislation in particular The Criminal Justice Act 1988 (Section 141A ) as amended by The Offensive Weapons Act 2019 (Chapter 17, Part 3, 35. Conditions A,B,C & D are to be met).
We reserve the right to deny the sale of any items if we are in any doubt of the age or intentions of the buyer.
In short, if no proof of age/credentials is provided then no restricted items will be sent to you and we will deduct any fees incurred from your refund. There are no exceptions to this!
For a return to be accepted it must be in an unused condition.
Returns can be made to;
20 Alexander Drive
Please contact us before you return any item.