We offer postage via Royal Mail 1st and 2nd class signed for. For international orders (out-with UK) we use Royal May International Tracked and Signed (Upto 2kg) and Royal Mail International Standard (Economy). Free postage to foreign (out with UK) BFPO’s is also available. For alternate courier requests, please email firstname.lastname@example.org before ordering for shipping quotes.
Orders that are in stock will likely be posted 2-3 working days after order/shipping payment is made unless otherwise stated or announced.
If an item is made to order it will typically have an estimated lead time that is included in the item description. If a longer lead time is expected then you will be notified via email.
Under the Section 28 of the Consumer Rights Act 2015 a retailer has a maximum of 30 days to deliver purchased goods to the consumer without undue delay, unless a longer period of time has been agreed.
(Extract from our Terms and Conditions)
Items that are listed/marked as “Restricted” (“Restricted” items primarily refers to Bladed Articles but may include other items that are deemed relevant) are restricted items that legally require proof that you are above the age of 18 (Passport, valid driving licence, SIA licence and MOD 90 are examples of accepted forms of ID) or have the relevant credentials or qualifications to possess such items before they can be dispatched.
Any order that contains a restricted item will be placed on hold and a request for a declaration of age and valid proof of age or credentials will be sent to you via email@example.com
Orders requiring proof of age/credentials will be placed on hold for a maximum of 5 working days. If, after 5 working days, we have not received proof of age/credentials, then the restricted item(s) will be removed from your order and your order will be dispatched without the restricted item(s). The amount paid for the restricted item(s) will then be refunded back to you.
In the case where an order is dispatched without the purchased restricted items, a note listing the removed restricted item(s) and an explanation as to why they were removed will be included in the order, you will also receive an email via firstname.lastname@example.org with the same information.
If an order consists entirely of restricted items, then the order will be cancelled, refunded and only an email will be sent with the aforementioned explanation.
If an order amount has qualified for free postage/shipping but the removal of the restricted item(s) makes the final order amount less than the qualifying amount for free postage, then the cost of postage will be subtracted from the refund amount.
The refund amount will have any merchant/seller fees incurred (Paypal, Stripe, etc) deducted from it, meaning the final refund amount will be less than the amount you originally paid.
If we are contacted before the end of the 5 working day period and no proof of age/credentials can be provided, then the customer has the choice to;
- Agree to have the restricted item(s) removed from the order, be refunded for said restricted item(s) and then be sent the rest of their order.
- Cancel their entire order and be refunded for the full amount.
Any images sent to us as proof of age/credentials are for checking purposes only and will not be retained. This also means you will have to provide proof of age/credentials for every order that contains a restricted item, regardless of how many times it has been previously provided. This is in the interests of customer privacy and data protection.
If valid proof of age/credentials is provided, then the order will be dispatched the next working day.
If a package contains a “Bladed Article”, then the courier will be notified that the package contains a bladed article and the package marked as such. (Proof of age may be asked for by the courier upon delivery)
It is an offence to open any package that is not addressed to you. It is the duty and responsibility of the customer/purchaser to ensure that any package containing a bladed article cannot and will not be received or accessed by anyone under the age of 18 at the delivery address. To falsely declare yourself over the age of 18 and/or provide false information to support this is an offence. To falsely declare you have the relevant credentials/qualifications and/or provide false information to support this is an offence.
This is to comply with UK legislation in particular The Criminal Justice Act 1988 (Section 141A ) as amended by The Offensive Weapons Act 2019 (Chapter 17, Part 3, 35. Conditions A,B,C & D are to be met).
We reserve the right to deny the sale of any items if we are in any doubt of the age or intentions of the buyer.
In short, if no proof of age/credentials is provided then no restricted items will be sent to you and we will deduct any fees incurred from your refund. There are no exceptions to this!
For a return to be accepted it must be in an unused condition.
Returns can be made to;
20 Alexander Drive
Please contact us before you return any item.